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OPS case studies


Case Studies

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The following case studies provide you examples of services we provide to a variety of clients using different service levels. The following case studies provide several descriptions of clients in different sectors using our Bronze, Silver, Gold and Platinum Services. Scroll down the page and select examples you wish to view. Each case study provides a brief description of a client and the services we provide to support them.


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Bronze Service Case Study Example
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Silver Service Case Study Example
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Gold Service Case Study Example
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Platinum Service Case Study Example
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Case Study #1


OPS case studies


Interior Design Services

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Client Profile

Location: London

Employees: 50

Service Level: Platinum Service

Since May 2009, OPS has provided an outsourced HR service to a business involved in highly bespoke office design and refurbishment services to an impressive list of clients in the private sector including banks, insurance companies, industrial as well as in the healthcare, media, IT, legal, property, recruitment and telecoms industries.

The HR Service was previously outsourced to a national HR service provider; however, dissatisfaction with the quality of services being delivered and the lack of on-site service capabilities led the Company to bring services back “in-house” under its Finance Director pending a search for alternative suppliers able to meet its specific requirements. OPS was able to satisfy the Company’s requirements from an HR Service Provider.

Key features of our service include:



Case Study #2


OPS case studies


Environmental & Property Services Company

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Client Profile

Location: Essex & Yorkshire

Employees: 30

Service Level: Gold Service

Following a project to undertake a review of an environmental service company’s HR policies, procedures and employment contracts, this Company commenced use of OPS’s Gold Service providing advice and support to the Directors and Managers including:
The management team has also been supported with occasional on-site support:



Case Study #3


OPS case studies


IT Consultancy (Business Management Solutions)

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Client Profile

Locations: UK - London & Manchester

Employees: 70 in the UK

Service Level: Platinum Service

Since 2002, OPS has provided a completely outsourced HR service to an IT Consultancy providing Business Management and Network Systems Solutions to a diverse range of Blue Chip Companies. The Company was formed in 2002 following the demerger of a business into 2 separate legal entities. The Company has undergone considerable change in the past 7 years with its acquisition by a major European information system infrastructure group in 2006 and the subsequent acquisition of a network solutions business in 2007, an IT Consultancy in 2008 and a Telecoms business in 2009. As the Company’s HR Managers in the UK, we have fully supported this business through all these changes.

The key elements of our service include:
Key highlights of our service include:



Case Study #4


OPS case studies


Case Study Chartered Accountants, Business & Tax Advisers

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Client Profile

Location: London & Bucks

Employees: 60

Service Level: Platinum Service

Since September 2012, OPS has provided a completely outsourced HR service to a firm of chartered accountants and tax advisers employing 60 staff in their London and Bucks offices. The rationale for outsourcing HR resulted from the departure of an in-house HR Manager working on a part-time basis and the need to enhance the HR function in a growing business.

Our HR Managers deliver a fully outsourced Human Resource Service, key highlights of which include:
Providing remote and ‘on-site’ advice and support, assisting in the management of employment issues.

Undertaking HR projects including:



Case Study #5


OPS case studies


Catering Maintenance Services Company

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Client Profile

Location: UK Wide & Ireland

Employees: 100

Service Level: Gold Service + HR Database

Since July 2015, OPS has provided HR Services to a Company involved in the maintenance of catering equipment in cafes, pubs and restaurants throughout the UK and the Republic of Ireland.

Our Managers have supported this Company with HR services to meet their specific requirements including:



Case Study #6


OPS case studies


Building Maintenance Services

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Client Profile

Location: Nationwide

Employees: 80

Service Level: Bronze Service

Since September 2015, OPS has provided HR Services to a Building Maintenance Services Company. Our HR Managers have supported this Company with their requirements including:



Case Study #7


OPS case studies


Boutique Hotel

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Client Profile

Location: Oxford

Employees: 10

Service Level: Silver Service

Since January 2016, OPS has provided a Boutique hotel and café in Oxford with its Silver Service. Our HR Managers have supported this Company with their requirements including:



Case Study #8


OPS case studies


Vehicle Crash Repair Centre

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Client Profile

Location: London

Employees: 55

HR Level: Gold Service + HR Database

Since 2010, OPS has provided HR Services to a Company involved in the vehicle accident repairs in their “state of the art” auto-repair centre (panel beating, repair and paint spraying) working for some of the UK’s leading vehicle insurance companies.

Our Managers support the Company with a wide range of HR services including:


Clients

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